प्रधानमन्त्री तथा मन्त्रिपरिषद्को कार्यालयको गुनासो ब्यवस्थापन प्रणाली

गुनासो/उजुरीको स्थिती

विवरण Dear Grievances, This is Maniaha Kumari Ray, heaving a Ncell contact number 9815709875. I have never activated any game in my mobile number but Ncell has sent text SMS and forcefully activated 3 game without my knowledge and premission. When i was recharged my mobile number, the account balance deducted by Ncell. I was recharged 4 to 5 times around Rs.500 and same was deducted by Ncell. While today , I was call to customer care regarding my balance issue , the customer care represantative inform me that the account balance deducting due to games activation, which i have never activated. I request customer care that i have not activated so please refund my account balance, either show me the proof that i have been activated service. The customer care represantative refused to refund the amount or even not show me or sent proof of activation. Now, I would like to inform you that please look into this matter and help me to get refund my account balance. Your earlier action in this matter is highly appriciate to me. Thak you. Manisha Kumari Ray Mob. 9815709875 भन्ने गुनासो कर्ताको गुनासो रहेको छ ।
गुनासो प्राप्त भएको मिति २०७६-२-१
तपांइको गुनासो सुनुवाई हुँदै गरेको/का कार्यालय/मन्त्रालय हरु
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  • 1) सञ्चार तथा सूचना प्रविधि मन्त्रालय
  • गुनासो सुन्ने आधिकारी:
  • राजन पौडेल, उपसचिव
  • ०१४२११८३०
  • rpoudel.irti@gmail.com
  • गुनासो माथिको प्रतिक्रिया
  • धन्यवाद । तपाइकाे गुनासाे नेपाल दूरसञ्चार प्राधिकरणमा आवश्यक कार्वाहीकाे लागि पठाइने छ ।
  • प्रतिक्रिया प्राप्त मिति २०७६-२-१
ताजा अवस्था तपाईंको गुनासो कारवाहिको प्रक्रियामा छ ।